Customer information

Withdrawal:

You can revoke your contractual declaration within two weeks without giving reasons in text form (e.g. letter, fax, e-mail) or – if the item is handed over to you before the deadline expires – also by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfilment of our information obligations pursuant to Section 312c (2) of the German Civil Code (BGB) in conjunction with Section 1 (1), (2) and (4) of the German Civil Code (BGB-InfoV) as well as our obligations pursuant to Section 312g (1) sentence 1 of the German Civil Code (BGB-InfoV) in conjunction with Section 3 of the German Civil Code (BGB-InfoV). In order to comply with the revocation period, it is sufficient to send the revocation or the item in good time. The revocation must be addressed to:

KOKUA Bikes GmbH

Schwerzfelder Str. 3

52159 Roetgen

Email: kokua@kokua.de

Phone: +49 2471 134 160